Imagine knowing that by simply increasing the level of staff satisfaction in a company, it could increase revenues. Connecting an increase in a company’s success to an upbeat, positive, energized workplace has been made by many business pundits over the years.

 

For those of you familiar with the term Emotional Intelligence, this is probably not new news. But embracing the concept of Emotional Intelligence as a leader requires a leader who has a pretty high dose of self-awareness.

 

In the book, Primal Leadership by Daniel Goleman, he highlights self-awareness as the most important of the four domains of Emotional Intelligence and goes on to say “…. Self-awareness facilitates both empathy and self-management, and these two, in combination, allow effective relationship management. EI leadership, then, builds up from a foundation of self-awareness.” The other three domains include self-management, social awareness and relationship management. All four of these domains play a key role in leadership development.

 

We have a leadership competencies exercise that is a part of the CEO Insight Summary Worksheet. Prior to the X-Ray, the process has us meeting with the CEO and taking him/her through that worksheet and sharing insights into the results from the X-Ray surveys.

 

I’m creating a series of articles that highlight the five competencies for each stage of growth. The goal is simply to ‘elevate your awareness’ of these 18 leadership competencies and how they can help uncover a hidden agent that could be holding the company back. If a leader ignores the competency of Service in Stage 4 for instance, how will that impact the future success of the company as it grows?

 

As a Stage 4 company, there are five leadership competencies that will address critical Stage 4 issues more so than others. Descriptions of Leadership Competencies are from the book by Daniel Goleman, Primal Leadership.

 

Five Top Leadership Competencies for Stage 4 Leaders

 

Adaptability

Organizational Awareness

Service

Developing Others

Teamwork and Collaboration

 

Adaptability

Leaders with this competency are flexible in adapting to changing situations or overcoming obstacles. Leaders have good mental clarity and concentrated energy that leadership needs to handle a variety of situations.

 

Organizational Awareness
Leaders with organizational awareness understand how to read the decision networks, the currents, and the political dynamics at the organizational level. These leaders also have empathy and move people by articulating their vision and aspirations toward a hopeful future.

 

Service

Leaders high in service competence foster an emotional climate so that people directly in touch with the customer or client will keep the relationship on the right track. Such leaders monitor customer or client satisfaction carefully to ensure they are getting what they need. They also make themselves available as needed.

 

Developing Others

Leaders who are adept at cultivating people’s abilities show a genuine interest in those they are helping along, understanding their goals, strengths, and weaknesses. Such leaders can give timely and constructive feedback and are natural mentors or coaches.

 

Teamwork and Collaboration

Leaders who are capable team players generate an atmosphere of friendly collegiality and are themselves models of respect, helpfulness, and cooperation. They draw others into an active, enthusiastic commitment to the collective effort, and build spirit and identity. They spend time forging and cementing close relationships beyond mere work obligations.

Your success. My passion.

Laurie Taylor, FlashPoint!